The caregiver is the listener of the patient’s voice
The communication between nurses and patients is not only the process of information exchange between nurses and patients or their families but also the main form of interaction with them. Promoting and cultivating the communication skills of nursing staff can help to improve bad emotions, improve the quality of care communication, and improve the quality of care.
Yesterday was the International Nurses Day. Nurses are often referred to as “white angels”. They not only help patients recover, but also give patients appropriate psychological counseling. In an interview with Xinhuanet, Qi Huiyan, head nurse of the Center for Reproductive and Genetic Medicine of Peking University First Hospital, said that compared with other departments, patients seeking assisted reproductive assistance have their own particularities. “They often have a lot of psychological stress and are accompanied by negative emotions such as anxiety and depression.”
According to the International Law on Nursing Ethics in 1965, the only task for nurses is to help patients recover their health and help healthy people improve their health. The 1973 International Code of Ethics for Nurses first stipulated that the basic tasks of nurses have four aspects: promoting health, preventing disease, restoring health, and alleviating pain. According to modern nursing, the development of nursing is divided into three periods: one, the disease-centered stage, the second, the patient-centered stage, and the third, the human-centered stage.
Yan Huiyan pointed out that these pressures come from many aspects. First of all, patients have high expectations for becoming parents. Secondly, family tensions, bickering between husband and wife, and urging of parents can bring great psychological stress to patients. Third, as treatment time increases, economic pressure will increase and the psychological burden will increase. “Most of the patients who come to our treatment here are patients in their thirties. It is the rising period of their careers. The conflict between treatment and work also puts psychological pressure on them.” Yan Huiyan said.
“With the presence of so many stressors, patients are often emotionally excited.” Qi Huiyan said, “When there was a couple with a permit to treat, the documents were torn in half. It can be seen that there are contradictions between the husband and the wife.” What should the caregiver do in the face of this situation? Yan Huiyan said that nursing staff must understand the patient’s voice, be a good listener, and actively help them solve problems.
“We can get closer to the patient through the bits and pieces of our daily work,” she exemplified. “The nursing staff can communicate with them appropriately, draw closer to each other and ask about their treatment progress. This will make the patient feel more comfortable and more confident to tell you, thus ‘symptoms’ to appease their emotions.”
It is understood that the Peking University First Hospital Reproductive and Genetic Medical Center is one of the centers of the early development of IVF technology in China. At the center, patients undergoing IVF treatment undergo multiple steps such as reproductive specialist examination, medical history, ovulation induction, egg retrieval, in vitro fertilization, embryo transfer, and corpus luteum support. Faced with such a complicated procedure, many patients will have this or that doubt. In this regard, the center’s nursing staff will sort out the common problems of patients at each stage, and push them on the We chat public account in the form of video, voice, and text. For example: What should I prepare before building a medical record? What should be paid attention to by men and women in the entry cycle? What to do before and after the egg-taking date? ……
“The node-based mission at every critical stage of IVF allows patients to learn more about the treatment process and better match the treatment, which will also give them more confidence. In addition, we will provide one-to-one guidance to patients when necessary, including food, clothing, housing, work arrangements, etc. ” Qi Huiyan pointed out that repeated education for patients is the focus of medical staff. “We can only build a bridge of mutual trust with patients if we treat people with dedication and dedication, and patients can accept advice and achieve good therapeutic results.”
- Precautions when communicating
- Be patient and patient with your patients, and be honest, respectful, and caring.When communicating, be patient and listen to the stories of patients and their families, so that patients can tell their own sorrow through language channels to reduce their inner pain. Don’t interrupt the patient’s topic in the middle, explain the patient and his family’s questions patiently, comfort the patient, make the patient feel like the warmth at home, feel the care of the nursing staff, must not cope with it, don’t know how to do it. Ask the head nurse or doctor to help.
- A comprehensive understanding of the patient’s diagnosis, the condition and the results of treatment, care, and examination, grasp the patient’s medical expenses and understand the psychosocial problems of patients and their families.
- Be sure to pay attention to the emotional changes that occur during the treatment of patients, and pay attention to the feelings of patient communication.Pay attention to the patient’s understanding of the disease and the expectations of communication, but also pay attention to their emotional reactions and appropriate self-control.
The perfect disease knowledge, nursing ethics, psychological knowledge and related theoretical knowledge of the nursing staff is the necessary training for deep communication with patients. Communication that is consistent with the psychological needs of the patient’s physiology and respect for the patient is the deep communication that the caregiver achieves for the patient. Good communication skills are the bridge to maintain communication with each other. The hospital must strengthen the training of nursing staff communication skills and related knowledge. Improve the communication skills of nursing staff and improve the quality of communication between nurses and patients, which can effectively guide the patient’s bad mood, thus improving the quality of care. At the same time, we should pay attention to your emotional reaction and appropriate self-control.