Talking about the promotion and cultivation of communication skills of nursing staff
Effective communication is of great importance to the care of the nursing staff. Effective communication can enable patients to better cope with the nursing staff’s nursing work, increase mutual understanding between nursing staff and patients, improve compliance with nursing staff, enable patients to trust nursing staff, increase nursing job satisfaction, and improve Better interpersonal relationships between nurses and patients, reducing conflicts between each other. Good communication can also improve the quality of care work. Therefore, some common communication skills are very important for the nursing staff, and it is necessary to cultivate good communication skills for the nursing staff.
- Definition of communication
Communication refers to the process of exchanging information and understanding each other between people or between two groups through certain information carriers such as voice, text, pictures, videos, etc. The process of communication mainly occurs between people, between the top and bottom of the organization, and between other groups. There are various forms of information exchanged between these information communicators, such as language information, expression information, action information, opinion information, attitude information, and through information.
- The importance of communication in nursing work
Everyone in the real world wants to be respected by others. It is a popular person who wants to be noticed by others and is important to others. However, many people do not know how to communicate reasonably with others, or some people have developed some bad habits for a long time. If they do not pay attention to the words and deeds during communication, it is difficult to communicate with others, or even cause some of the necessary troubles and delays have been made. In the care work of the nursing staff, effective and reasonable communication will play a significant role in the treatment of patients. Because the patient is unfamiliar with the hospital and does not understand the medical staff, the patient will be more or less cautious, and may even have fear. All of this can be a big hindrance to care and treatment, and there is no trust between the doctor and the patient so that doctors and caregivers can’t work well. Patients don’t cooperate well with treatment work, and the diagnosis and nursing process is difficult and increase the possibility of medical accidents.
- Communication skills in nursing work
- Be a good listener
In the process of communication between nurses and patients, the first thing the nursing staff should do is a good listener. Listen carefully to every sentence of the patient, and pay attention to the tone, frequency, facial expression, body posture and movements of the patient when speaking. Collect and understand as much information as possible that the patient wants to express. A good nursing worker should do the following:
- In the process of communication, you should concentrate on your energy. You can’t be distracted by the abnormal pronunciation of the patient or the change of tone.
- Schedule a specific time and communicate with the patient in the right environment
- Do not arbitrarily interrupt the patient’s conversation, wait for the patient to finish the conversation, and ask questions in a timely and appropriate manner, don’t worry.
- Carefully ponder the patient’s “out-of-string voice” to understand and confirm the true meaning of the patient during the communication process.
- Also, pay attention to the non-verbal information displayed by the patient, and promptly respond to the non-verbal information such as facial expressions or body postures, indicating that you are listening carefully.
- Building trust relationships
The establishment of a mutual trust relationship between the caregiver and the patient is usually achieved through the transmission of emotions and psychological satisfaction between the two. It isn’t easy to do this well. First, carefully analyze the patient’s psychological activities, and then try to meet the psychological needs of patients. For example: Communicate carefully with patients to understand the changes in patients after various illnesses, especially the psychological changes of patients before and after an illness. You can say some examples of successful treatment at the beginning of treatment, increase the confidence of patients. While establishing a mutual trust relationship between the patients and the mutual help and rapport, as nursing staff, don’t wait for the patient to trust themselves, then trust the patient again, and you should take action first and treat the patient with sincerity. Actively expressed trust in patients. Only by doing so can a good trust relationship will be established between the caregiver and the patient.
- Listen to patients’ opinions at any time
If you want to take good care of your patients, you must be able to accept the negative comments from patients. In order to make the nursing work better, it is necessary to communicate with the patient and clearly express the patient’s willingness to listen to the patients’ opinions at any time. Also, use the right method to solicit their feedback. Don’t try to argue with them or try to change their opinions. Instead, thank them and stand on their side to understand their opinions and adopt the correct opinions. You can use the opinion book, the suggestion box, and the nursing public column to accept the opinion, and you must answer the questions raised by the patients. In order to show your sincerity, you should constantly seek the negative opinions of the patients in a way that is not threatening. Even if you are criticized, don’t be discouraged, don’t try to argue with them. Nurses should promptly and accurately explain the causes of their diseases, treatment and care measures, pathogenesis, rest, diet, medication and prevention knowledge, and precautions, and how the family cares for patients according to their professional knowledge health education.
- Precautions when communicating
- Be patient and patient with patients, be honest, respectful, and caring
- A comprehensive understanding of the patient’s diagnosis, the condition, and the results of treatment, care, and examination, grasp the patient’s medical expenses and understand the psychosocial problems of patients and their families.
- Be sure to pay attention to the emotional changes that occur during the treatment of patients, and pay attention to the feelings of patient communication.