How to improve the soft skills of nursing
With the change of the medical model, society’s requirements for medical personnel are gradually improved. The soft nursing skills are the personal intrinsic quality and interpersonal skills and management skills that promote the professional knowledge and skills in the nursing work, that is, personal skills and The concept of combining social skills with nursing professional skills. With the development of quality nursing, the nursing soft skills such as intelligence, emotional intelligence, humanistic quality, and interpersonal communication skills of nursing staff are also highly concerned. Applying soft nursing skills cannot neglect the improvement of nursing quality and satisfaction of service targets, even Some scholars have suggested that in nursing work, it is soft skills rather than technical ability to determine job performance. So what can we do in our daily work to improve the soft skills of nursing to improve the quality of care?
From the nurses themselves, they can improve their overall quality by strengthening their learning, becoming a modern caregiver who cares for patients, is careful, has a strong anti-frustration ability and strong communication skills. It can be based on service awareness, professional etiquette and communication skills. Learn the soft skills of the nursing staff:
As the patient’s expectations for medical care continue to increase, the patient’s requirements for the service of the nurse are also increasing. Clinicians should change the way of studying majors and light humanities, and consciously establish a moral code of “serving patients wholeheartedly, saving lives and loyalty to duty”, strengthening service awareness, standardizing daily service behaviors, improving work service skills, and nurses should learn to correct risks. The location of the relationship, with compassion, tolerance, to serve patients, urgency, patients think, to provide patients with thoughtful, high-quality and efficient services. For example, take the initiative to help or use a wheelchair to escort elderly patients with limited mobility to specialists who need to see a doctor, and guide critically ill patients to register after treatment.
Having good professional etiquette is the embodiment of the nurse’s personal comprehensive quality. It reflects the high sense of responsibility and professionalism of the individual’s dedication and professionalism. It highlights the nurse’s cultural accomplishment and aesthetic taste. When the patient enters the hospital, he often feels it first. It is the service of the nurse. The behavior of the nurse directly determines the patient’s evaluation of the overall service level of the hospital. At work, nurses should dress neatly, be generous, behave in a dignified manner, be thoughtful and thoughtful, full of energy, and be rigorous in their work style. This can bring an invisible force to patients, reduce or even eliminate the fear of patients, and increase the number of patients and their families. The trust of the medical staff. Nurses should pay attention to instrument etiquette including dress, hairstyle, beauty, etc., including movements, expressions, postures, etc., including etiquette, telephone etiquette, language skills, and another language etiquette. In the work practice, pay attention to the normative language and oral language, receive patients should be amiable, take care of and care for the patient’s mood, and actively communicate with the family to communicate the patient’s condition so that you have to answer questions.
Nurses should actively use opportunities, take time to strengthen theoretical studies such as nursing psychology and interpersonal relationship, master the skills of listening, communication and communication, and continue to summarize through learning, and apply it effectively to specific work to communicate effectively with patients. Patients and their families often develop negative emotions such as anxiety, nervousness, and nervousness due to ignorance of the disease, so that they are eager to seek medical attention. Nursing staff should smile with a smile, receive warm hospitality, use warmth and affinity with eyes, expressions, gestures. The body language is effective and accurate to pay attention to the relevant information of the listening patient and make accurate judgments on the nursing object in time so that the patient can feel intimate when contacted. Strengthen language communication skills to better serve patients.
Nursing is a fine art. The “patient-centered” overall care not only promotes nurses to acquire more knowledge and skills but also requires nurses to have corresponding mental skills and high emotional power. For a long time, the nursing profession has More attention has been paid to the improvement of nursing skills, while the research on soft skills services is relatively weak. With the in-depth development of quality nursing, nursing soft skills training should run through the whole process of nursing talent training. For clinical nursing staff, the soft skills training plan should be systematically formulated to further standardize the methods of nursing soft skills to better improve the service effect .